Order Confirmation: Upon placing an order, you will receive an email confirmation detailing the items purchased and the estimated shipping time.
Processing Time: Orders are typically processed within 1-2 business days. During peak periods, processing may take an additional 1-2 days.
Shipping
Shipping Methods: We offer a variety of shipping options, including standard, expedited, and overnight shipping. The available options and costs will be displayed at checkout.
Shipping Times: Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping arrives the next business day if ordered before 12 PM.
International Shipping: We offer international shipping to select countries. Shipping times and costs vary based on the destination and shipping method chosen.
Shipping Costs
Free Shipping: We offer free standard shipping on orders over a certain amount, as advertised on our website.
Shipping Fees: Shipping fees are calculated based on the weight of the package and the shipping method selected.
Order Tracking
Tracking Information: Once your order has shipped, you will receive an email with the tracking number and a link to track your package.
Order Status: You can also track your order status by logging into your account on our website and navigating to the "Order History" section.
Delays and Issues
Shipping Delays: We are not responsible for shipping delays caused by carriers, weather conditions, or other external factors. If your package is delayed, please contact the carrier directly.
Lost or Damaged Packages: If your package is lost or damaged in transit, please contact us immediately so we can assist with filing a claim with the carrier.
Returns and Exchanges
Return Policy: We accept returns within 30 days of purchase for a full refund, provided the item is in its original condition. To initiate a return, please visit our Returns page.
Exchanges: If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.
Customer Support
Contact Us: If you have any questions or concerns about your order, please contact our customer support team at hello@blackfemaletherapists.com.
Policy Updates
Changes to Policy: We reserve the right to update this fulfillment policy at any time. Changes will be posted on this page with an updated effective date.
ffective Date
Date: This policy is effective as of Jan 1, 2024.
Thank you for shopping with us. We strive to provide the best service and appreciate your business.
